Bobcat OR Grizzly: Brawl on the Wild Side Learn More...
ZooMontana is committed to providing a positive experience for all guests and supporters. Please review our refund and return policy below.
Items purchased from the ZooMontana Gift Shop may be returned within 30 days of purchase with a valid receipt.
To be eligible for a return, items must be unused, in their original condition, and in original packaging when applicable.
The following items are not eligible for return:
ZooMontana reserves the right to refuse returns that do not meet these requirements.
If you receive a damaged or defective item, please contact ZooMontana within 7 days of receiving your purchase.
When contacting us, please provide:
Upon review, ZooMontana may offer a replacement, exchange, store credit, or refund.
ZooMontana memberships are generally non-refundable and non-transferable once purchased.
If you believe a membership purchase was made in error, please contact our team as soon as possible for review.
Admission tickets, event registrations, camps, classes, and educational program fees are generally non-refundable unless the event or program is canceled by ZooMontana.
In cases of severe weather, animal welfare concerns, or other circumstances beyond ZooMontana's control, programs may be rescheduled at ZooMontana's discretion.
Any exceptions will be communicated at the time of registration or event announcement.
Approved refunds will be issued to the original method of payment whenever possible.
Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
If you have questions regarding a return, refund, membership purchase, or event registration, please contact ZooMontana or complete the form below.
Our team will be happy to assist you.
Guests are permitted to stay on grounds one hour after closing.
*Open every day except Thanksgiving, Christmas, and New Year's Day. Inclement weather and special events may also alter operational hours.
